[4/11] SaaS Study Group - Session 2
Basic Information
일정 : 미국 시간 4/11 토요일 오후 4-5시 (PST/서부), 한국 시간 4/12 일요일 오전 8-9시 참가인원 : 00Participants
This Meeting
Joshua Lim (Lead Enginer)
Vincet Dong Hoon Lee
•
7 Audiences
Team Directory (Visible for member only)
Topic
Today's Maior Topics
Building a Support Ticket Health (Live Dashboard) - Eric
B2B's Attributes
More Topics
** 공부하고 싶으신 토픽이 있으면 알려주세요!
SaaS Study Group Operation Idea
Study Notes
Participants / Audience
Facilitator - Eric Kim
Topics
Building a Support Ticket Health (Live Dashboard) - Eric
•
Weekly Product Health Meeting
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Customer Feedback
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Duration 1hour long
Participants
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Error Reduction → SaaS Engineering Process
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Development Cycle
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Weekly Release
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Customer Testing...?!
B2B's Attributes
Open Discussion
Next Topic (What is SaaS and its history)
Recording?
Korean Startup Engagement (Okay)
Tool/Framework Introduction (Okay)
Dev Ops (Tech Knowledge)
More of B2B Ops
Case Study (ServiceNow)
Todo
Open questions board (Backlogged)
Related Page
What's Next?
Session 3 Topic Ideation
Previous Sessions
1.
Session 1 - Internal Knowledge Sharing/Training
B2B Saas Study Group
Last Updated: 2020.04.10
Building a Support Ticket Health (Live Dashboard)
