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2️⃣

#2 Building a Support Ticket Health Live Dashboard

Date (미국)
2020/04/11
Session Info
https://bit.ly/SaaSSession2
Registeration
Empty
Facilitator
Eric
Organization
SendBird
Status
완료된 세션
Department
Customer Experience
Event Type
Expert Generalization Session
Last Updated
12/13/2020, 2:51:00 AM
1 more property

[4/11] SaaS Study Group - Session 2

Basic Information

일정 : 미국 시간 4/11 토요일 오후 4-5시 (PST/서부), 한국 시간 4/12 일요일 오전 8-9시
👨‍👩‍👧‍👦 참가인원 : 00
🙋🏻‍♂️ 참여방법 : 👉🏻 신청링크 ** 💡스터디 그룹 운영에 관해 더 논의해보고 싶은 분도 편하게 연락주세요

Participants

This Meeting

Joshua Lim (Lead Enginer)
Vincet Dong Hoon Lee
7 Audiences

Team Directory (Visible for member only)

Topic

Today's Maior Topics

Building a Support Ticket Health (Live Dashboard) - Eric
B2B's Attributes

More Topics

** 공부하고 싶으신 토픽이 있으면 알려주세요!

SaaS Study Group Operation Idea

Study Notes

Participants / Audience
Facilitator - Eric Kim
Topics
Building a Support Ticket Health (Live Dashboard) - Eric
Weekly Product Health Meeting
Customer Feedback
Duration 1hour long
Participants
Error Reduction → SaaS Engineering Process
Development Cycle
Weekly Release
Customer Testing...?!
B2B's Attributes
Open Discussion
Next Topic (What is SaaS and its history)
Recording?
Korean Startup Engagement (Okay)
Tool/Framework Introduction (Okay)
Dev Ops (Tech Knowledge)
More of B2B Ops
Case Study (ServiceNow)
Todo
Open questions board (Backlogged)
💡
Related Page

What's Next?

Session 3 Topic Ideation

Previous Sessions

1.
Session 1 - Internal Knowledge Sharing/Training
B2B Saas Study Group
Last Updated: 2020.04.10
Building a Support Ticket Health (Live Dashboard)