1.
Customer support 필수 세팅 요소
a.
티켓 관리 & measruement
b.
Product feedback
2.
Customer Support 을 세팅하는데 들어가는 전체 비용?
a.
티켓 관리 툴
i.
젠데스크
ii.
세일즈포스
iii.
Kustomer
b.
Product Engagement
i.
c.
Ticket Categorization
i.
MonkeyLearn
ii.
Fourright
iii.
miurios
3.
Glossary/ terminology
a.
first response time
b.
first resolution time
c.
sla
d.
4.
Etc
a.
Mentality
i.
contantly looking for room for improvement
5.
Knowledge Management
a.
Knowledge Gap
i.
